Kawai America Corporation • 2055 E. University Drive • Rancho Dominguez, CA 90220
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Policies and Procedures

Welcome to the Offical Web Site for Kawai Acoustic and Electronic Technical Support.

Providing continued support fo Kawai owners and and technicians is a priority at Kawai America!

On these pages you will find information for contacting our service department, information about our instruments, parts information and other assistance for both Acoustic and Electronic pianos.

Frequently Asked Questions include information about piano care, the age of your piano, used Kawai pianos, Kawai bass guitars and Session Trainer cards as well as general operational tips.

Electronic and Digital Piano Information
Frequently Asked Questions
Here you will find answers to commonly asked questions about Electronic and Acoustic pianos.
Owner's Manuals
Owner's Manuals are available for many current and older Kawai electronic instruments. If your model is not included, please Contact Us for more information.
Service Manuals/Service Bulletins
If you are a technician registered with Kawai Technical Support you can call or email us for service manuals and service bulletins. Phone: 800-421-2177 Ext. 893 or Ext. 861• Email: ksmith@kawaius.com
Technical Support Policies and Procedures
Acoustic Piano Information
Find the age of your Kawai piano.
Acoustic Piano Serial Number History contains a list of starting Kawai piano serial numbers for each year of production.

Older Grand Piano Models
Here you will find a chart showing Kawai grand piano models back into the 1960s and how they compare in size to current Kawai grand piano models.

For acoustic piano parts or service information, please visit the Acoustic Download Page. For service assistance or detailed service questions, please visit the Contact Us page to reach our service department staff.

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